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Facilities Management
Every day in markets around the globe, Kaleswa Project Manager's Facilities Management provides clients with efficient, effective methods to reduce their operational costs, support customer service and improve productivity. By leveraging our extensive facility knowledge, we enhance asset values while creating a functioning workplace designed to meet the evolving demands and strategic goals of each client's core business.

Facilities Management services include:

       • Facility planning
       • Maintenance and operations
       • Security
       • Catering
       • Janitorial
       • Office services
       • Minor projects

Business Planning
Our solutions build economic, efficient and best-in-class services tailored specifically to each client, beginning with an analysis of the existing operation and following through with a business plan and implementation designed to deliver significant cost reduction and service improvements.

Transition
Our Facilities Transition Process, developed in conjunction with Human Resources as part of Kaleswa Project Manager's Quality Management System, offers specialized account support as well as the expertise and resources needed for a smooth transition.

Transformation
This stage involves re-engineering and change management -- fundamentally re-thinking and redesigning management processes to achieve dramatic improvements in performance.

Service Delivery
Our strategic client relationship centers around an experienced Account Manager who oversees day-to-day operations and serves as a single point of contact to ensure efficiency, responsiveness and integrity at every level of the Kaleswa Project Managers service delivery team.

In all, the service delivery process excels through the use of:

       • A single point of contact, or Account Manager
       • A proven Quality Management System
       • Human Resources professionals supporting transition and service delivery
       • High-quality information to support sound management decisions
       • Vertical, industry-specific service partners delivering results-based services
       • A significant investment in information technology

Continuous Improvement
Because excellence is a constant process, our services involve ongoing reevaluation of business processes, benchmarking for performance measurement and the creation of a continuous improvement culture utilizing a team approach. We consistently meet or exceed our clients' expectations.

Facilities Knowledge Center
Kaleswa Project Managers provides clients with a state-of-the-art operations center that unites technology, applications and facilities expertise to transform data into knowledge. The Facilities Knowledge Center operates 24/7, 365 days a year, offering the most comprehensive Web and wireless dispatch and reporting capabilities available in the industry today.

Client benefits from outsourcing an entire call center include:
       • Improved response times for customer requests
       • Verification of work completion
       • Higher customer satisfaction
       • Reduced costs of work management
       • Enhanced reporting capabilities
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